Delete your EvdriveNG account
Riders: delete in the app
- Open the EvdriveNG app and go to Profile.
- Tap Delete my account, then confirm.
You can't delete your account while you have a trip in progress. Finish or cancel the trip first.
Drivers, or if you can't open the app
Message us on WhatsApp at +234 704 096 1014 or email info@evdriveng.net with the subject "Delete my account" and the phone number on your account. We will confirm it's you and close the account within 7 days. Driver accounts are closed through support so that any wallet balance or commission can be settled first.
What happens to your data
| Data | What happens |
|---|---|
| Your login | Closed immediately. You are signed out on every device. |
| Name and email | Erased immediately. |
| Trip records (date, pickup, destination, fare, phone number) | Kept with restricted access for up to 12 months for disputes, safety reports and fraud prevention, then anonymised so they no longer identify you. |
| Driver wallet and commission records | Kept for up to 6 years to meet tax and accounting obligations, then deleted. |
If you sign up again later with the same phone number, it starts as a new account and your old trips are not shown. For more detail, see our Privacy Policy.