Privacy Policy
This policy explains what personal data EvdriveNG Ltd ("EvdriveNG", "we", "us") collects when you use the EvdriveNG rider app, the EvdriveNG Driver app and our website, why we collect it, who we share it with, and the rights you have. We process personal data in line with the Nigeria Data Protection Act 2023 and the regulations of the Nigeria Data Protection Commission (NDPC).
1. Who we are
EvdriveNG Ltd, 13 Kayode Animashaun Street, Lekki Phase 1, Lagos, Nigeria. We are the data controller for the personal data described here. Contact: info@evdriveng.net · +234 704 096 1014.
2. What we collect
Riders
- Account details: phone number (verified by one-time code), name, and email if you add one.
- Location: your device location while the app is open, used to set your pickup point and show nearby drivers. Pickup and destination addresses and coordinates for each ride.
- Trip records: ride date and time, route, distance, the fare you agreed, cancellations and the reason you chose, and any ratings.
- Support messages you send us.
- Device and technical data: app version, device type, operating system and error logs, used to keep the app working.
Drivers
- Identity and contact details: name, phone number, photo, address.
- Vetting documents: driver's licence, means of identification, vehicle documents and vehicle details (make, model, colour, plate number), and guarantor details you provide.
- Location: your device location while you are online in the Driver app, including in the background during trips, so riders can be matched with you and see you arriving.
- Earnings and wallet records: trips completed, fares, platform commission, and wallet top-ups. Top-up payments are processed by Paystack; we do not receive or store your full card details.
- Bank details you give us for payouts or for a vehicle-financing referral you request.
3. Why we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Create and secure your account, verify your phone number | Performance of our contract with you |
| Match riders and drivers, show pickup, destination and live position during a trip | Performance of contract; consent for device location (you can turn it off in your phone settings) |
| Vet drivers for rider safety | Legitimate interests (safety of riders); legal obligation where applicable |
| Record trips, collect platform commission from driver wallets | Performance of contract; legal obligation (tax and accounting records) |
| Support, complaints, safety incidents and fraud prevention | Legitimate interests; legal obligation |
| Refer a driver to a vehicle-financing partner | Your consent, given when you apply |
| Improve the app and fix errors | Legitimate interests |
We do not sell personal data, and we do not use it for advertising by third parties.
4. Who we share it with
- Between rider and driver on a trip: the driver sees the rider's name, pickup and destination; the rider sees the driver's name, photo, car and plate number, and live position.
- Service providers who process data for us under contract: cloud hosting and database providers, an SMS provider that delivers one-time codes, a payment processor (Paystack) for driver wallet top-ups, and mapping services.
- Vehicle-financing partners: only for drivers who ask to be referred, and only the details needed for that application.
- Authorities: where the law requires it, or to protect someone's safety.
5. Transfers outside Nigeria
Some of our service providers store data on servers outside Nigeria. Where this happens we rely on the safeguards allowed under the Nigeria Data Protection Act, such as contractual protections, and we share only what the provider needs.
6. How long we keep it
- Account data: while your account is open, and up to 12 months after you close it to deal with disputes or safety issues.
- Trip, commission and payment records: up to 6 years, for tax and accounting obligations.
- Driver vetting documents: while you drive on EvdriveNG, and up to 12 months afterwards.
- Live location: used for the trip in progress; the trip's pickup, destination and route are kept as part of the trip record.
7. How we protect it
Data is sent over encrypted connections, access to our database is restricted to authorised systems and staff, and driver documents are stored privately. No system is perfectly secure; if a breach affects your data, we will notify you and the NDPC as the law requires.
8. Your rights
You can ask us to: give you a copy of your data; correct it; delete it; restrict or object to how we use it; move it to another service; or withdraw consent (for example, to location access or a financing referral). Email info@evdriveng.net from, or quoting, the phone number on your account. We reply within 30 days. Some records must be kept by law even after deletion is requested. You may also complain to the Nigeria Data Protection Commission.
9. Deleting your account
Email info@evdriveng.net or message +234 704 096 1014 on WhatsApp with the subject "Delete my account". We will confirm your identity, close the account and delete or anonymise your data except records we must keep by law (section 6).
10. Children
EvdriveNG is not intended for anyone under 18, and we do not knowingly create accounts for them.
11. Changes
We will post any changes on this page with a new effective date, and tell you in the app if a change is significant.